Q1. Are you a Manufacturer or Merchant ?
A. We are manufacturers of Laboratory and educational Equipment, Consumables and glassware for Schools, Colleges, Medical Colleges, Hospitals, Clinics, Engineering Colleges, Universities and various other research and industrial institutions.

Q2. Is it feasible to manufacture products at “My Target Prices” ?
A. We provide our clients with an comprehensive facility to place orders at their own target prices for the items they require. After having your target prices our technical experts does all the backward calculations in order to achieve your target prices exactly or as closely as possible. For utilizing this facility simply give us your list with recommended target prices. The pricing department will revert back to you within no time.

Q3 Can you quote for the items not listed in your catalogue?
A. Yes we do quote for manufacture for items not listed in our catalogue as per specifications, drawing and illustrations provided by our clients

Q4. How can I have a Proforma Invoice/ Quotation form ?
A. You can have the pricing either by giving us the list of your requirement by Fax or email. Email is preferred as it is fast, clear and easier to process. You can also prepare order/ requirement list directly from our site. While asking for a quote please do mention the quantity, destination/port and mode of shipment. This will help us to generate our most competitive prices as per your requirement.

Q5. Can I have free samples of Products ?
A. Indeed you can avail samples absolutely free of cost for quality evaluation at your end. For comparative big range of samples evolving assortment of items we request our clients to bear the freight of sample shipment and we will provide the items absolutely free of cost.

Q6. How can I get goods with my company logo on the Products ?
A. All orders can be supplied with the goods having your logos if required. For this a graphic file either in .jpg or .gif extension will be required which can be sent by email. There is no extra cost for this facility.

Q7 Do you keep stock to manage very urgent requirements?
A. Indeed we keep ready stock for most of the consumable and breakable items which are frequently required by most of the laboratories. So that the delivery for very urgent orders may be effected within a week of placing indent to us.
We also solicit facility for mutual agreement between our companies enabling us to keep ready stock of the items which are intended by our customers on regular basis.

Q8. What is the minimum order that you ship ?
A. For us commitment towards our worthy customer is the most important aspect. So there is no order limit. You will always find us supporting your efforts to promote business in mutual interest.
Suggestions: For Sea shipment minimum freight charged is for 1CuM or 1M³, we suggest an order of atleast this dimensions should be placed, which may be an assortment of various items. For Air Shipment minimum freight charged is for 10-20kg depending on destination, we suggest an order of atleast this weight should be placed, which may be an assortment of various items.

Q9 What is the approximate cost of shipping ?
A. Sea freight is approximate: 3-8% of FOB value while air freight/Courier charge is approximately 15-45% of the FOB value depending on the gross weight and volume of the shipment and the destination.

Q10. How do you pack your material for safe transportation?
A. Each item is packed in recyclable polythene or polypropylene bags and/or bubble packed and put in a sturdy cardboard carton made from high quality Craft paper strengthened by corrugation and then finally placed in air/sea worthy Outers (cases/cartons) of appropriate strength/ ply. Inside the outer, waterproof lining is put for protection from dampness. The outer is made in Virgin craft paper with appropriate corrugation to obtain required bursting strength of the outer. Finally the Outer is stripped from all sides using corner reinforcing bends to prevent damages from shocks and accidental falling. Sufficient cushioning with Styrofoam (balls/flakes/sheets) and paper cutting is filled wherever required to save from any damage. Glass articles are given special attention. Appropriate tests such as drop test are conducted before shipping the material to ascertain the damage free delivery of the goods.

Q11. How can I pay for my order ?
A. We accept orders by Following Methods

• Irrevocable Documentary Letter of Credit as per mutually agreed terms payable at sight this is generally for bulk purchase order.

• For small orders we suggest payment can be made by duly signed Traveler Cheques, Swift/ Wire transfer (telegraphic transfer) and demand drafts. Special cash discount of 4% is given on orders in which payment is made by Swift/ Wire transfer(telegraphic transfer).

• Credit supplies are here for our regular dealers as per previously agreed terms and conditions

Q12. What is the processing duration for a typical order ?
A. It normally takes 1-8 weeks depending on the value and nature of indent from the date of receipt of the operative L/C or confirmed order or Advance payment in our hand.
For special development some extra time might be needed. No stone is left unturned at to provide you most speedy, efficient and cost effective shipments in all directions.

Q13. How to work with in World Bank Projects / Global Tenders/ ICB ?
A. There are two options:
1. You can quote the tender on your own and we will give the our Quotation and then you can add your Legitimate margin/profit, and other incidental charges and Bid . We will give you required letter of authorisation and certificates. Samples if required will be borne by us on 50-50% basis.
2. We can bid through you. In this case you will be our Local agent. We will give a direct Bid and a good commission will be settled to you after mutually agreement. You can add the incidental delivery charges in the Bid separately as specified in the tender guidelines. The samples will be sent free of cost. You will put the Bid Bond on our behalf for which the Bank changes will be shared by us on 50-50% basis. If required our representative will visit your Country in case of Award.

Q14. What warranty I get on Products ?
A. Every product has a warranty for one year from date of shipment against manufacturing faults. Any damage or malfunction must be reported to us within 10 days of receipt of goods.